Sales Operations Manager

Reports to:         VP & GM, Siklu Americas

Location:             Americas, Virtual office set-up. (St. Louis, MO preferred)

Position Responsibilities:

  • Overall responsibility for the execution of sales and support operations for the Americas.
  • Ownership of the point-of-sale reporting process including consolidation, summarization, and working with the distributors to ensure timely compliance.
  • Supply chain management which includes coordination with distributors on orders/stocking levels and HQ Operations in Israel regarding all related logistics.
  • Manage the Americas warehouse activities as well as monitoring inventory levels of RMA equipment, sales stock, trial/evaluation equipment, and internal marketing gear.
  • Provide excellent customer service by working closely with customers regarding RMA requests for replacement equipment.
  • Work closely with distributors regarding stock levels and tracking of order status and expected delivery dates.
  • Provide weekly summary reports of all bookings and point-of sale received from the various distributors.
  • Help with the management and creation of reports/dashboards/forecasts in the Salesforce CRM system for the Americas.
  • Entry of orders into the OPM system for the Americas.  Ownership of software license key generation process.
  • Provide support for the FCC licensing function.
  • Management of the non-standard pricing/discount (NSP) process.


  • Strong organization and project management skills.
  • Prior experience working in a complex operations environment.
  • Proficiency working with excel and providing data analysis.
  • Pivot table, pivot chart, and experience using a database is strongly desired.
  • Experience using Salesforce or similar CRM including the export of data, reports, and dashboards is preferred.
  • Organized approach and ability to handle multiple tasks concurrently.
  • Self-motivated with the ability to work independently.
  • Strong organizational skills.
  • Demonstrated ability to deliver against aggressive goals.
  • Exceptional interpersonal, communication and presentation skills.
  • Possess integrity, self-motivation, professionalism, and an ability to work well with others.

Company Description

Siklu delivers multi-gigabit fiber-like wireless connectivity in urban, suburban and rural areas. Operating in the millimeter wave bands, its wireless solutions are used by leading service providers and system integrators to provide gigabit services, 5G fixed wireless and in safe city and smart city projects. Thousands of carrier-grade systems are delivering interference-free performance world-wide. Easily installed on street-fixtures or rooftops, the price-competitive radios have proved to be ideal for networks requiring fast and simple deployment of secure, fiber-like and future-proof