SikluCare
SikluCare Support Plans
Siklu offers Silver and Gold comprehensive support plans, providing different service levels to meet each customer’s business goal and requirements.
Join a SikluCare support plan and enjoy the peace of mind and benefits from a support plan that fits your business needs.
Silver Plan
STANDARD/ EXTENDED WARRANTY (EW)-
8×5 help desk
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HW Warranty
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Tech Updates
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Partners Portal
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Software Maintenance
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Software Upgrades
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Advanced Replacement
Gold Plan
ADVANCED REPLACEMENT (AR)-
8×5 help desk
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HW Warranty
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Tech Updates
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Partners Portal
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Software Maintenance
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Software Upgrades
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Advanced Replacement
Best Value
Service Features
- 8×5 Help center – technical support for any question or problem (8×5 CST)
- HW warranty – standard 30 days in-factory turn-around time repair
- Technical updates – receive information on updates, such as new manuals, guides, software alerts
- Partners Portal- access to Siklu’s partners portal, eLearning, submit and track help tickets
- Software maintenance – defect correction and patches
- Software upgrades – new software releases, additional/enhanced features
- Advance replacement – 2 business advanced shipment of replacement parts
Service plans can be customized to meet specific customer requirements.