Siklu Communication Ltd

SikluCare

SikluCare Support Plans

Siklu offers Silver and Gold comprehensive support plans, providing different service levels to meet each customer’s business goal and requirements.

Join a SikluCare support plan and enjoy the peace of mind and benefits from a support plan that fits your business needs.

Silver Plan

STANDARD/ EXTENDED WARRANTY (EW)
  • 8×5 help desk
  • HW Warranty
  • Tech Updates
  • Partners Portal
  • Software Maintenance
  • Software Upgrades
  • Advanced Replacement

Gold Plan

ADVANCED REPLACEMENT (AR)
  • 8×5 help desk
  • HW Warranty
  • Tech Updates
  • Partners Portal
  • Software Maintenance
  • Software Upgrades
  • Advanced Replacement
Best Value

Service Features

  • 8×5 Help center – technical support for any question or problem (8×5 CST)
  • HW warranty – standard 30 days in-factory turn-around time repair
  • Technical updates – receive information on updates, such as new manuals, guides, software alerts
  • Partners Portal- access to Siklu’s partners portal, eLearning, submit and track help tickets
  • Software maintenance – defect correction and patches
  • Software upgrades – new software releases, additional/enhanced features
  • Advance replacement – 2 business advanced shipment of replacement parts

Service plans can be customized to meet specific customer requirements.